Quote Originally Posted by Jeeqbit View Post
It is a little odd. I'm pretty sure every other MMORPG tries to catch unsubscribe reasons. It's a logical thing to do in order to quickly see why a mass wave of unsubs is happening.

But knowing SE as I do, I don't think they care about actual sub numbers (or other metrics) like other MMORPGs do. If they did they wouldn't say things like "take a break, play other games". They're pretty relaxed overall, and not obsessed with metrics, and they think being obsessed with metrics doesn't lead to a good place (I agree with them on this).

However, it would still be useful to catch feedback from avenues like that.
Then, I guess you don't know them very well, as every other game "doesn't meet their financial expectations" and axes start swinging everywhere because of metrics and sales.

Quote Originally Posted by TaleraRistain View Post
It's very odd they don't at least have an additional comments box so you can explain why your reason doesn't fit any of their preconceived reasons.
As if they'd allocate funds to have someone reading those "useless" comments. They don't care about the players' feedback, let alone those who leave.