Live letters have lost their magic - Zepla

[yesnt]

Try to sell the game to someone while carrying that heavy sentiment in your heart—it can't be done. But show a blueprint for a better future, and the results become clear.

I want to remind you that we are consumers. Customers. We are not selling anything and it's also not our job to manage the community. You can blame SE for actually all of this. There are no mods communicating with us on the forum and feedback gets ignored. You are making yourself their clown if you try to do their job for them. People will not listen to you because they are not looking for your response, they hope that their complaints are eventually loud enough to be heard by the company.

Nice speech, though, very emotional, I will give you that. But this is pointless.

[Veritas-Ancora]

I want to remind you that we are consumers. Customers. We are not selling anything and it's also not our job to manage the community.

Exactly this. We are paying them. If you can post on this forum, it means your subscription is active. We are paying them.

9 years ago, moderators would respond to posts and let people know that their feedback is heard. That doesn't exist any more. When's the last time a moderator actually acknowledged a forum post? It's been YEARS. It feels like we're speaking to deaf ears.

We don't know where the disconnect is, here. A moderator is reading our messages, they're checking to see if it violates the Terms of Service, and they go on their merry way. Are they sending this feedback to the higher ups? Who knows. We have absolutely no way of knowing that.

Maybe they are, and maybe it's the higher ups ignoring it. Or maybe it's Yoshi P ignoring it. Who knows. But there are clearly people who are doing a terrible job at Square-Enix that used to interact with the community.

The REAL issue is that those moderators reading this, the higher ups, and even Yoshi P are being paid by the people in this forum. And people are getting tired of subscribing. Instead of leaving quietly in the night, they're vocalizing their concerns, fears, sadness, and even anger. Do you know how many companies would KILL for this kind of feedback from their customers when something was going wrong? Focus groups are paid for what has been contributed on these forums.

Reality is, the moderators are being paid by us. The higher ups are being paid by us. Yoshi P is being paid by us. And if there's any disconnect right now where Yoshi P isn't hearing the concerns and cries of the community, then something is horribly wrong.

[Nadda]

I want to remind you that we are consumers. Customers. We are not selling anything and it's also not our job to manage the community. You can blame SE for actually all of this. There are no mods communicating with us on the forum and feedback gets ignored. You are making yourself their clown if you try to do their job for them. People will not listen to you because they are not looking for your response, they hope that their complaints are eventually loud enough to be heard by the company.

Nice speech, though, very emotional, I will give you that. But this is pointless.

But aren’t we all part of this community? Our approach can change, even if it’s just our own.

If all we are doing is shouting at a wall... then at least we'll have the dignity of doing our best. Not shouting for shouting sake.
Come on you believe in the game you want it to succeed I know you do! You wouldn't be here if you didn't believe like I do.

[yesnt]

But aren’t we all part of this community? Our approach can change, even if it’s just our own.

If all we are doing is shouting at a wall... then at least we'll have the dignity of doing our best. Not shouting for shouting sake.
Come on you believe in the game you want it to succeed I know you do! You wouldn't be here if you didn't believe like I do.

I have no problem with the community. Some people shitpost, some are more blunt about their opinion than others, doesn't matter to me tbh. I still meet a lot of nice people in the game and the player events are super sweet. But I also notice how this community feeling is roping me into the game when I really don't think the subscription fee is worth it. I personally do not want to play the game only because there are some nice people. I don't need a sub just to chat in Limsa.

To be fair, SE does a good job taking harassment seriously. I rarely run into rageplayers in duty finder because of the strict ToS. That's good. But that's just not enough. I do think if players are mad about the state of the game, they should express themselves as they please in their own words. I don't think that discussing semantics is relevant for the point they are trying to make.

In the end, community management is an actual job and if SE wants a happy community, they should put someone into that role and take care of that. A community manager communicating with us, collecting opinions, updating us about the development of the game etc. would solve A LOT of problems.

[Veritas-Ancora]

A community manager communicating with us, collecting opinions, updating us about the development of the game etc. would solve A LOT of problems.

This would be the ideal solution, I 100% agree with you. We used to have this, and the forums were a much more peaceful place. We knew the XIV employees were listening.