Honestly almost everything that's been criticized in XIV seems to always boil down to their programming or UI departments. Housing, inventory, glamour, viera hats, duty support AI, netcode and character positioning, everything is subpar compared to the MMO competition and I have a hard time finding a reason that could explain a serious issue of incompetence or management when it comes to those departments. I don't know what they are doing, but it's been a systematic disaster since the game launched. In comparison, this doesn't happen in their creative departments much.