Hopefully at some point, we'll collectively be able to see that we could have both. We should have both, and that we CAN have both. More customisation options, AND a new race, AND have all of them complete from the get go. We do not need to choose. All of this hat nonsense should've been fixed in 2019 when Shadowbringers released.

Do not forget that Dawntrail released 6 months late too. Not only it's entirely on them, AND they have to sort their stuff together. Not the other way around.