Why do casual players seem entitled to cosmetic items added in game?

[Mawlzy]

Ain't it the truth. I know more hardcore raiders who have completed casual content like Island Sanctuary than casual players who have even thought about entering an extreme in its current expansion.
Hardcore players overwhelmingly do any and all content the devs give them and generally appreciate all aspects of the game more.

I'm not sure if that's the case or not, but the one aspect of the game they clearly do not appreciate are the players.