It's absolutely not going to break or to change until leadership changes.
That's all there is to it. You can say otherwise all you want, but the problem lies with leadership.

When the leadership is completely out of ideas and has nowhere to bring the game, thinks characters like Wuk Lamat are great, and sees nothing wrong with the direction things are going, it's time to change leaders.

XIV was saved because leadership copied wow, and turned this game into something better than wow.
This time they have nothing to copy, and are just actively making the game worse.

It's time for a new head. Period.