FFXIV outdated patch cycle is one of the biggest issues in terms of content cadence.

[Hasrat]

And then there are the Hildibrand stories, into which a lot of time is invested with each expansion, even though a lot of players have no interest in this content at all.
Couldn't all that time have been used better and something new created?

"I don't like this new stuff you create. Create new stuff I do like instead."

This is exactly why they have no interest in even listening to players.

Just because you personally don't like it doesn't mean it shouldn't exist.