I personally think they are just scared of not only the more common social backlashes and criticisms that are happening more and more as time passes, but also fear of trying something different and losing the casual and rp playerbase that they so heavily rely on. And that fear is causing them to spin out in a rut. Not only in a game perpective with the unwillingness to try things that are drastically different or design jobs in a way that it creates any sort of need for players to actually be fully engaged, but also with story perspective.
They don't want to do anything drastic. They will not have any conflict amongst the scions, they do not want us to face anything that will cause us to lose anymore so as not to upset the players that want everything rainbows and lollipops. And those kids are very loud and the tantrums are real. So much so that it is incredibly difficult to even make well thought out arguments because no matter how well you do, you get beat down, downvoted, and harrassed on social media. Which is why the forums come off as so negative, because its literally the only space we have to talk openly about what we don't like. So they just close themselves off and do what they think we want. And that not only severly limits what they can do but it also severely limits how they do it. Everything being solved with friendship, an already all too common trope in Japanese story telling, is so incredibly boring.
Let's face it. Endwalker should have been about war, it should have been dirty and gritty and put us through the paces. Zodiarc should never have been such a pushover, the Garleans should never have fallen off camera. The scions should have suffered loses. There should have been scenes that made us feel sad, angry or made us yell at our screens. When a story elicits emotions like that you know, as a writer, that you did well. But none of that stuff is safe. It will anger the fans who are scared of feeling anything negative. So now we are feeling angry, we are feeling sad and we are yelling at our screens, but in the wrong way.
This game was never suppsed to be this way. The original plan for HW was to make it really dark and gritty, which you can see in the trailer. But, according the Yoshida, the then CEO didn't like the idea and wanted to make it more light and happy to attract a wider audience. Which eventually led us to where we are today. Now we have that wider audience and they are made up of a bunch of emotionally immature kids who are holding the devs and metaphorical gunpoint, which is more damaging to the game then just letting creatives be creative.



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