Account Action Review system is flawed. Where is the customer support?

[VoidsentStatus]

I asked them how this was a violation of ToS. These are casual PvP matches, not competitive season matches. Also, nowhere was I informed that I had to earn a minimum amount of points in PvP or my account would be penalized.

[
・Aiding the enemy / Uncooperative behavior / Lethargic behavior
Refers to an act of performing actions that give an advantage to an enemy (monsters, or the opposing team/players in PvP content) by not performing the necessary gameplay required of the situation. This may be combined with combat sabotage as well.

Key Points
Each player has a different level of skill, and in some cases, there may be a situation where the duty/content will fail. From the perspective of a skilled player in such a situation, a less skilled player may appear to be "adversarial/uncooperative/apathetic," but even if this is the case, it is not a violation as long as the player is playing appropriately.

For example, the following types of situations fall under the act of giving an advantage to the enemy (or the opposing team/players in PvP content):
"I don't want to heal because there is a player I don't like in the group."
"I don't think we can clear this anyway, so I'll just get hit by the enemy attack and go AFK after I'm knocked out."
"I'm going to join the opposing team as a healer and do nothing so my friends on the other team can win the PvP content."
If a report has been filed and the prohibited activity is confirmed, a penalty will be issued.]

https://support.na.square-enix.com/f...la=1&kid=68216


Your behavior is the reason PvP discords have to hold controlled private matches or synced casual matches for practice for ranked since casual queue has turned into a joke on every data center with people throwing matches or significantly not trying at all just for series rewards.