Creating new character

[Astrus]

It's just one of the many things that show the dev process never really had people having more than one character in mind.
You can't have multiple characters logged in on the same service account, the very reason why you can't friend your alts - why you can't send them mail or add them as a tenant to your one personal house per service account (I get why that limit was needed, I don't get why all characters on your service account don't default to tenant status if the game already knows the service account has a personal home on that world).
As far as congestion goes, it doesn't matter if you have 1 character on a world or 8, if it's the same service account you can only ever have one of them logged in.

[Striker44]

It's just one of the many things that show the dev process never really had people having more than one character in mind.

I'd just slightly amend this to add "on one server." I think they anticipated people having multiple characters, perhaps to play with different groups of friends and the like (since DC travel wasn't a thing originally), but with an individual character able to play all possible classes, why would you need more than one on the same server? (Yes, I can see some reasons why, just speculating from the dev side of things.)

[SongOfTheWind]

I'd just slightly amend this to add "on one server." I think they anticipated people having multiple characters, perhaps to play with different groups of friends and the like (since DC travel wasn't a thing originally), but with an individual character able to play all possible classes, why would you need more than one on the same server? (Yes, I can see some reasons why, just speculating from the dev side of things.)

How about the subscription tier to be able to do that is actually higher? If they are oblivious to why would anyone want that?

[Astrus]

I'd just slightly amend this to add "on one server." I think they anticipated people having multiple characters, perhaps to play with different groups of friends and the like (since DC travel wasn't a thing originally), but with an individual character able to play all possible classes, why would you need more than one on the same server? (Yes, I can see some reasons why, just speculating from the dev side of things.)

On the one hand, yes. And the cheaper sub option has limited you to one character per world for the longest time so the incentive clearly was there.
On the other hand they dropped that limitation, the cash shop has so many items that are single-character with no option to pay extra for an account-wide version and seasonal event achievements are also character-bound. If you were present for an event and played through it you get to claim as many copies of its rewartds from the NPC as you need, on that character, when you switch to one who didn't play the event or was created after the event you have the privilege of buying the replica rewards from the cash shop, as single-character purchases. Yet we have other items that are sent to all your characters whenever.
They're sending very mixed signals overall but you only ever run into issues if you intend to have more than one character.