The weakness they have is they want to say everything instead of show everything, and because they want to say everything they overlook the nuances that they unintentionally put into the world lore that would heavily impact several of the events in the game. The fact our character remains silent on several key points in the story of dawntrail despite having experiences relating to an immediate situation is definitely felt through the entire thing.

The other problem is that they focus so much on making a giant cutscene fiesta, the player has barely any interaction at all. If someone doesn't stop to do side quests, it literally turns into a string of cutscenes that have points where someone walks to another quest marker, then starts yet another cutscene. Many of them did not need to be there at all and could have been interactive segments, and there is one especially bad example of this that happens later in the story and EVERYONE who has done Dawntrail probably knows it, since it happens between the mid point and finale involving a train. We are so far past the limits of the PS2 era on needing movies for everything, and an MMO is not a great medium for lengthy story bits that people are going to rush through and then spoil anyway as short as two days after release.