It seems that SE's idea of customer service is to ignore paying customers. Mid to Late April has arrived, and I have been paying for a service that I have not received. It's not about the money as some people like to point out it is only 10 dollars, but it is about the complete lack of communication on the part of SE. I have contacted SE's support team various times and they have absolutely zero information to give to me. No information on when they will be transferring the characters or if my service will be pro-rated in any way. In SE's only statement
Priority for the character transfer will be given to players who resume their automatic recurring service option before the transfer process is completed. However, please note that it will take several days after a player resumes their automatic recurring service option for the completed transfer to take effect.
They had promised that player who had re-activated(as I did on the 29th of March) would be given top priority and would only have to wait several days. Several days has turned into over 3 weeks, and yet SE has not given their PAYING customers a bit of information on the subject. I understand that things can take time, but it doesn't take that much time to write a simple update on status or even what their policy will be in regard to players who reactivated but have not been able to access the service.