The GM team is completely ineffective.

[Jojoya]

I don't know if it's the team itself or the policies, but it's completely ineffective. Absolutely nothing gets done. I've taken to reporting spam again in recent weeks. It's all over the place, I've submitted reports for the same names (yes, it's always the same character) so many times and nothing is ever done about it.

This came to a boiling point last night when I actually got to speak to- what I assume was- a living, breathing actual human GM. I asked them to tell me, point blank, if what I was constantly reporting was actually against TOS. Their response was telling me they could not provide me with any conclusive answers.

This is, of course, entirely unacceptable. If anybody should be able to provide conclusive answers, it's a GM. This isn't even to mention how- if by some measure of bad luck- you actually manage to get suspended, you won't be told what you got suspended for. You'll be told what part of the TOS you violated, but you won't be given the specific incident, meaning you just have to guess at what happened.

Once again, this is entirely unacceptable. I can only be led to believe that the GM team is either incredibly overworked at best, or completely incompetent at worst. To be honest, I don't care which one it is. I want to see better from the community. I want to see actual courtesy, I want to see the GMs enforcing their own rules. The bottom line is, it needs to be better.

Have you placed the player that is annoying you on your blacklist yet?

Because that would solve your problem very neatly. You already know that you don't want to have to read what they're posting in shout chat. Putting that player on your blacklist ensures you will never have to read it again.

If the GMs haven't done anything about that player yet, then chances are good you are the only one that's been reporting them. They don't have reason to take action just because you say they must, especially when you have a tool available that would take care of your problem if you would use it.