The GM team is completely ineffective.

[Kazmarek]

The part where I think you're getting resistance is that you're asking to curb other people's behavior. You pay your sub, they pay their sub (presumably), and you're asking the GM team to curb another person's behavior based on content since it was argued that this is more a nuisance issue than a spam issue. The ToS lining out that it's not just being inconsiderate but significantly so (paraphrase). It's entirely possible the GM team is just deciding that the reported person's behavior doesn't rise to that standard. At which point they're doing their job and just disagreeing with you that it qualifies for nuisance behavior.

At this point you're citing without data that the GM team (or the policies which govern them) are ineffective according to you, but for the person being reported who didn't get disciplined it's probably a relief and the GMs are doing their job protecting them from people trying to control their behavior.

And you may be right. You may be 100% right. However, I'm not the only one who's been frustrated with this specific issue, I'm not the first (nor, I suspect, the last) to post forum threads on this issue, and I'm certainly not the only reporting it. To us it's a clear ToS violation; to them, it may just be business as usual... Which is where the policies themselves hold the team back. The policy is to tell you that they're investigating, and that's it. They never do a follow up, you never know what happened, and to a degree, that's fine. I personally would be fine not knowing what action was taken, I'm more interested in clearly knowing when action was not taken, which goes back to my suggestion of having them send a message that says "We've determined the actions in question do not violate Terms of Service." I feel like, in the long run, that would actually save them some time. Unfortunately, they don't take that approach, and so I continue to believe them to be completely ineffective.

Also, you've given a reason why I haven't bothered to state the reason here yet. "It was argued this is more a nuisance issue than a spam issue," the qualifier doesn't matter, the point still stands that it's against ToS. GM inaction is not a good enough excuse, they need to be better.