The GM team is completely ineffective.

[Kazmarek]

■Nuisance behavior
"Nuisance behavior" is speech or behavior that hurts others or obstructs their gameplay, but which is not classified as harassment. Even if it was not intended, a penalty may be issued if the end result was that another person was hurt, or their gameplay was obstructed. If the behavior was observed being conducted by multiple players, all involved members will be issued a penalty.

・Expressions considered impolite or against common sense
・Expressions that significantly lack consideration for others

Just as in the real world, it is important to be considerate of other players to maintain cordial relationships and positive experiences in the world of Final Fantasy XIV. It is prohibited to make expressions or to act in ways that would be unacceptable in the real world. This includes disturbing the peace and having a lack of consideration for others. If a report has been filed and the prohibited activity is confirmed, a penalty will be issued.

Separately, in Final Fantasy XIV, player communities may have their own specific set of loosely established rules and guidelines, which involve their own manners, morals, and etiquette. These community-specific rules and guidelines are not officially established as a unified set of rules for the entire community, so they may differ from one community to another. What may be acceptable in one community may be objectionable in another.

If there is a situation in which a person repeatedly says or does something that can be judged as intentionally trying to disrupt the peace, such as "intentionally ignoring the community-specific rules and guidelines while being aware of them" or "unwilling to learn of them," a report can be made. If we determine that the behavior falls under our prohibited actions, a penalty will be imposed.

Each data center will also be judged based on the social customs of that data center's region in the real world.

Please note that Square Enix may issue a penalty in its discretion even if a report has not been filed but the act was found being conducted in public areas such as Say and Shout, search comments, Party Finder, or online video/streaming services.
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Also copy-pasted out of their ToS. To my interpretation, the examples I gave earlier do "significantly lack consideration for others." So you're right, maybe I'm technically incorrect by calling it "spam" under the SQenix definition of the word, however, the way I read it means that these actions are still against ToS.... Which is why, going back to a point I said earlier, I believe the policy needs to change to actually allow them to say "this is not against the terms of service" when replying to reports, instead of their default canned responses.

[LianaThorne]

■Nuisance behavior
"Nuisance behavior" is speech or behavior that hurts others or obstructs their gameplay, but which is not classified as harassment. Even if it was not intended, a penalty may be issued if the end result was that another person was hurt, or their gameplay was obstructed. If the behavior was observed being conducted by multiple players, all involved members will be issued a penalty.

・Expressions considered impolite or against common sense
・Expressions that significantly lack consideration for others

Just as in the real world, it is important to be considerate of other players to maintain cordial relationships and positive experiences in the world of Final Fantasy XIV. It is prohibited to make expressions or to act in ways that would be unacceptable in the real world. This includes disturbing the peace and having a lack of consideration for others. If a report has been filed and the prohibited activity is confirmed, a penalty will be issued.

Separately, in Final Fantasy XIV, player communities may have their own specific set of loosely established rules and guidelines, which involve their own manners, morals, and etiquette. These community-specific rules and guidelines are not officially established as a unified set of rules for the entire community, so they may differ from one community to another. What may be acceptable in one community may be objectionable in another.

If there is a situation in which a person repeatedly says or does something that can be judged as intentionally trying to disrupt the peace, such as "intentionally ignoring the community-specific rules and guidelines while being aware of them" or "unwilling to learn of them," a report can be made. If we determine that the behavior falls under our prohibited actions, a penalty will be imposed.

Each data center will also be judged based on the social customs of that data center's region in the real world.

Please note that Square Enix may issue a penalty in its discretion even if a report has not been filed but the act was found being conducted in public areas such as Say and Shout, search comments, Party Finder, or online video/streaming services.
------------

Also copy-pasted out of their ToS. To my interpretation, the examples I gave earlier do "significantly lack consideration for others." So you're right, maybe I'm technically incorrect by calling it "spam" under the SQenix definition of the word, however, the way I read it means that these actions are still against ToS.... Which is why, going back to a point I said earlier, I believe the policy needs to change to actually allow them to say "this is not against the terms of service" when replying to reports, instead of their default canned responses.

Should probably just include in your report that you're reporting it as a "Nuisance Behavior" violation. You've admitted yourself it's not technically spam so it makes sense why your reports haven't been working.

However if that still doesn't make anything happen...peace and love but you might want to start considering what to do for yourself to create a better atmosphere. At the end of the day, the only person you can control is yourself, so you ultimately will have to figure out a way to adapt if nothing is a violation of the ToS in the eyes of the GMs.