The GM team is completely ineffective.

[Valence]

I don't know if it's the team itself or the policies, but it's completely ineffective. Absolutely nothing gets done. I've taken to reporting spam again in recent weeks. It's all over the place, I've submitted reports for the same names (yes, it's always the same character) so many times and nothing is ever done about it.

This came to a boiling point last night when I actually got to speak to- what I assume was- a living, breathing actual human GM. I asked them to tell me, point blank, if what I was constantly reporting was actually against TOS. Their response was telling me they could not provide me with any conclusive answers.

This is, of course, entirely unacceptable. If anybody should be able to provide conclusive answers, it's a GM. This isn't even to mention how- if by some measure of bad luck- you actually manage to get suspended, you won't be told what you got suspended for. You'll be told what part of the TOS you violated, but you won't be given the specific incident, meaning you just have to guess at what happened.

Once again, this is entirely unacceptable. I can only be led to believe that the GM team is either incredibly overworked at best, or completely incompetent at worst. To be honest, I don't care which one it is. I want to see better from the community. I want to see actual courtesy, I want to see the GMs enforcing their own rules. The bottom line is, it needs to be better.

There is a colossal chasm between GMs and the actual TOS. I genuinely believe that the TOS is great, but nobody actually bothers applying it properly at the other end of the line.