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  1. #1
    Player
    Cat_Girl's Avatar
    Join Date
    Mar 2024
    Posts
    86
    Character
    Katherine Kusakari
    World
    Seraph
    Main Class
    Warrior Lv 91
    I know it's annoying, but have you tried to add an address from an official postal service website for your region?

    If you're in the USA, use www.usps.com and for example, (this works if your Account is an NA region, it doesn't matter if you aren't) search for Google's headquarters in the USA, then put the address shown (check it on google search first, then match it on usps.com) exactly into the MogStation form.

    This is known to work for many people, can use other company address as well such as Microsoft.

    Might help you for the time being until they fix the address issues, worth a try.
    (1)

  2. #2
    Player
    Ramahan53's Avatar
    Join Date
    May 2024
    Posts
    6
    Character
    Mindar Taine
    World
    Seraph
    Main Class
    Archer Lv 90
    Quote Originally Posted by Cat_Girl View Post
    I know it's annoying, but have you tried to add an address from an official postal service website for your region?

    If you're in the USA, use www.usps.com and for example, (this works if your Account is an NA region, it doesn't matter if you aren't) search for Google's headquarters in the USA, then put the address shown (check it on google search first, then match it on usps.com) exactly into the MogStation form.

    This is known to work for many people, can use other company address as well such as Microsoft.

    Might help you for the time being until they fix the address issues, worth a try.
    If the address on record doesn't match the address on your credit or debit card the payment will be denied.
    (0)

  3. #3
    Player
    Cat_Girl's Avatar
    Join Date
    Mar 2024
    Posts
    86
    Character
    Katherine Kusakari
    World
    Seraph
    Main Class
    Warrior Lv 91
    Quote Originally Posted by Ramahan53 View Post
    If the address on record doesn't match the address on your credit or debit card the payment will be denied.
    If that was true, then why is it working for multiple people, it isn't true, I just tested it with my NA account and added my New Zealand Credit Card, two different addresses, two different countries.

    You need to use an address that is in a postcode finder, it does not need to match. I am using California 90210 and I live in NZ, it works, different countries.
    (2)

  4. #4
    Player
    Ramahan53's Avatar
    Join Date
    May 2024
    Posts
    6
    Character
    Mindar Taine
    World
    Seraph
    Main Class
    Archer Lv 90
    Quote Originally Posted by Cat_Girl View Post
    If that was true, then why is it working for multiple people, it isn't true, I just tested it with my NA account and added my New Zealand Credit Card, two different addresses, two different countries.

    You need to use an address that is in a postcode finder, it does not need to match. I am using California 90210 and I live in NZ, it works, different countries.
    Sure you did. Hoe you like the lovely letter from your bank you'll be receiving soon.
    (1)

  5. #5
    Player
    Cat_Girl's Avatar
    Join Date
    Mar 2024
    Posts
    86
    Character
    Katherine Kusakari
    World
    Seraph
    Main Class
    Warrior Lv 91
    Quote Originally Posted by Ramahan53 View Post
    Sure you did. Hoe you like the lovely letter from your bank you'll be receiving soon.
    Unlike you, I am offering solutions to problems, and I confirmed that it works.
    (2)