Unable to use Visa debit (north American)

[hagare]

It's insane to me that in 2024, SE is expecting everyone to live forever in the country they originally created their SE account with. Like, you have to wonder if anyone stopped to think that through.

let's be honest. Most people will die in the country where they are born

[Rein_eon_Osborne]

[...]It's insane to me that in 2024, SE is expecting everyone to live forever in the country they originally created their SE account with. Like, you have to wonder if anyone stopped to think that through.

They're just notoriously bad at accepting people's money, unfortunately.

This, is one of those times.

[AngelicDeath]

This entire new system is such a joke man

[Taliriah]

It's insane to me that in 2024, SE is expecting everyone to live forever in the country they originally created their SE account with. Like, you have to wonder if anyone stopped to think that through.

Oh dont worry its not even that, i created my account in france, where i still live, and my extremely run of the mill carte bleue/visa debit card isnt recognized anymore.

My guess is they went for the cheapest payment processor they could find to save money and didn't even bother to check that it could handle everything they needed. This is a complete clown show

[Myrany]

I'm also Canadian (big surprise, right?) and Mao is right.
It also works similarly in America which due to circumstances I live in now.

But SE can't change my address to US, we can only edit street addresses, I am likely going to be denied using my credit card. Even buying Crysta via my credit card will probably have some issues, though I'm holding out that maybe all this negative press will make them change something.

If I remember right buying crysta with paypal works so if you are in the US you might be able to set up paypal and use that to get around things. Might be worth checking in to if all else fails.

[DES_VII]

This entire new system is such a joke man

Yep, feel the same. Even the old was bad this is just really bad specially before a expansion release. Same issues as others, I only use Debit.

[Kes13a]

A friend of mine was in a similar situation and was very close to losing their house just two days ago.
Their solution, for now, was to buy the Xbox version of the game with a friends Xbox because they could use the FFXIV coins as they can be used for game time.
It's... not a great solution! Luckily my billing period isn't until mid-July so I have 2ish months before I find out how bad it'll be for me.

it is the very VERY rare times that I am happy I am through Steam since I am in Canada too.. so I guess until Steam changes something.... I can live with their awkward system

[Malia_Chan]

Still not working for me.

[Souljacker]

How is "general discussion" the right place for this topic? At least move it to the website issues forum.

Gosh, I'm convinced these folks don't actually want customers.

[Sotaris]

You're joking right? This is a technical issue on square enix's side. It needs to be brought to their attention. Signed, a US player with the same issue

THe issue is more likely on the payment processor side than SE.

It's insane to me that in 2024, SE is expecting everyone to live forever in the country they originally created their SE account with. Like, you have to wonder if anyone stopped to think that through.

Most people don't move abroad. Most people work and live and die in their home country.