SEA players and resident of US/EU, how are you paying subs right now after the change

[Satosato0263]

Also, Japan is currently in a holiday period called Golden Week from 29 April to 5 May.
So you have to wait until at least 6 May or later.

[Minali]

I know but posting here has clearly down nothing to get their attention.

I think we've seen very recently with all the criticism of the benchmark in both JP and NA/EU they are paying attention to the forum, and stuff like word filters for muting venue and RMT spam are - from what I hear - a reaction to mostly NA complaints, because it's barely existing in JP. They do read things. There were also multiple posts in the tech support forum which then where moves by mods to different categories. However, the feedback from the forum etc. is usually handled more from people on the developing end of game production, or maybe a bit inbetween when it comes to community management and promo. Billing and account management is entirely a publisher thing and I can imagine Square Enix as publishing company has different guidelines for communicating with the public. It's still good to make a lot of noise, the more people are aware of this the better, makes it harder to sweep it under the rug, but considering this issue exists on an entirely different level/department, I don't think we should expect a post on the forum or the lodestone within days. Nor is this comparable to feedback or a lack of feedback for complaints when it comes to other issues regarding the game itself.

[NanaWiloh]

Also, Japan is currently in a holiday period called Golden Week from 29 April to 5 May.
So you have to wait until at least 6 May or later.

Problem is like 10 days old now.

[Reinha]

I live in EU and I'm not able to use my Visa debit card either, I had to use Amazon pay which worked instantly (same card).

My address hasn't been changed since I made my account, and matches my card.

I guess with a website straight out of 1999 they wanted a payment process to match.

That's messed up... Especially since their announcement says you're meant to be able to pay with Visa.

What a broken system they've introduced on top of the idiocy of people not being allowed to change their account's region to match where they currently live.

[Satosato0263]

Problem is like 10 days old now.

Then it's something you have to wait for.

[NanaWiloh]

That's messed up... Especially since their announcement says you're meant to be able to pay with Visa.

What a broken system they've introduced on top of the idiocy of people not being allowed to change their account's region to match where they currently live.

I have decided to use crysta going forward. Tired of their payment system and plunders with it.

[Satosato0263]

As these payment issues do not happen in Japan, perhaps posting on Japanese forums would not be of much interest.

[Rehayem]

As these payment issues do not happen in Japan, perhaps posting on Japanese forums would not be of much interest.

Generally when something like this happens, people's perception regarding SE is "favoritism" towards its JP playerbase. Because they don't face these issues, and it has not been addressed yet (not even a moderator post or anything), people become very skeptical and frustrated, feeling abandoned and screaming into the void.

Yes, SE is a Japanese company and of course it's normal they seem to have more resources towards its own playerbase and JP forums, however ultimately this creates a gap in trust. You can look closely at English forums and see for yourself how there's almost zero moderation.

[MyouRi]

I contacted support last week after seeing that they would be asking people to reconfirm their residential address.
I thought that surely they would have considered the old policy of not allowing people to change their country of residence if they were asking people to reconfirm their addresses...

So I asked if I could change my country of residence (not even for the first time) as I have moved countries twice since opening my account a decade ago and pointed out the information tied to my account is no longer accurate..
I wasn't even looking to change regions but I did also ask if I could change my account from being charged in £GBP to €EUR seeing as the EU accounts use either currency.
This was the reply I received:

Thank you for contacting the Square Enix Support Centre.

We are sorry that the information recorded on your SQUARE ENIX ID is not accurate.

Unfortunately, the country, region and payment currency of an account cannot be changed after registration has completed. We apologise for any inconvenience this causes.

This is unfortunately just not good enough for an international game company in 2024.
I think they might even be in violation of EU GDPR laws that states you have the "Right to Rectification" of inaccurate personal information.
I hope Square communicates something on this issue soon as it will only negatively impact the game and the community.

[Satosato0263]

Generally when something like this happens, people's perception regarding SE is "favoritism" towards its JP playerbase. Because they don't face these issues, and it has not been addressed yet (not even a moderator post or anything), people become very skeptical and frustrated, feeling abandoned and screaming into the void.

Yes, SE is a Japanese company and of course it's normal they seem to have more resources towards its own playerbase and JP forums, however ultimately this creates a gap in trust. You can look closely at English forums and see for yourself how there's almost zero moderation.

Speaking personally, I don't know what SE wants to do with the forum.
A long time ago, the forums were the only place developers looked, but now they say they also look at X or 5ch etc., in addition to the forums. (as yoshida said in PLL).

And obviously SE moderators look as if they are not doing their job when it is a non-Japanese forum.

This may sound strange, but I think it would be better to post on this subject in a Japanese forum, translated into Japanese.