Yoshida gives update on the benchmark/character creator

[Loggos]

It very much doesn't. It certainly wouldn't be hard to find examples of exactly this, given that forum is full of it at the moment.

1. People have tried many things, it's true. But it continues to remain the case that at any mention of the word 'lighting' or any slight suggestion from a kind-hearted user trying to offer help (who for all we know may not have been closely following the very active threads to realise it's already been suggested in the past), they are instantly labelled as 'troll' and bombarded with posts on how their views and opinion is irrelevant - with this quickly descending to outright insults just a few posts later. Which is quite funny given that 'lighting' and 'shaders' are mentioned repeatedly throughout most of the benchmark update post... but that's diverging from the point of my response.

2. Does it fix the problem? No. Is it rude or offensive? Also no. It is a perfectly understandable way for someone to try to offer reassurance to someone who is clearly quite emotional about a current change. Whether it's the best way to phrase it is debatable, I admit. But it certainly doesn't warrant the far overblown responses they've received in return. It's solely patronizing because you interpret it as being patronizing. Intent matters and many of these comments were not made with negative intent in mind. Practically anything can be read an insult if the 'victim' interprets it that way. It still does not mean it was.

There is little surprise that even the most understanding and empathic posters have quickly lost what patience they had with some of the players here.

We will have to agree to disagree.

It is interesting that you portray people feeling patronised as "interpreting it that way" when you do quite a bit of interpreting when it comes to others' feelings yourself.
You call it "clearly quite emotional because of current change". But perhaps that's an interpretation, and one that overlooks the fact that people are not averse to change but have valid concerns regarding existing issues and bring up lots of sourced constructive criticism.

You also call it "overblown responses". But perhaps that is an interpretation itself. Perhaps you perceive the responses as overblown when they might in fact be understandable frustration stemming from the issue that the sourced constuctive criticism is often dismissed and pushed into the "exaggerated, haven't tried this or that, rose-tinted glasses" corner.

The lighting thing is a good example. Several people have tried to point out that we don't think the current lighting is awesome and more flattering. It's not. What we tried to say is that there is congruence in our characters' features across all current lighting conditions, no matter how horrible, and that in the benchmark this congruence is not there. And some of that lack in congruence is not due to lighting but due to remodeling. Yet this explanation is mostly ignored and the much simpler narrative of "people are allergic to the lighting word" remains.

Anyways, it's clear we will not end up on the same page about this, since it seems we are not able to change each other's perspective.