It say you will get instant items on preorder?!? Well?

[Valkyrie_Lenneth]

But it would be easy enough to change the product page now to remove that wording, and they know no one is getting their coded anytime soon. If they're still working out the queue from 7 hours ago, when pre orders first went up, people might be waiting for days to get what they were told would be delivered immediately.

I mean, it's not there.

[DrForester]

I mean, it's not there.

It's literally the big banner on their store's front page.


Really they never should have promised instant delivery to begin with, because they knew this would happen. This always happens with every expansion because they're too cheap to put in a queue system on the store.

Also would be smart of them in the future to split up digital and physical per-orders to different days to split up the traffic load.

[Fyrebrand]

Boy, are you ever going to be mad when Dawntrail finally releases and you can't even play due to server congestion, login errors, etc.

[Glenfiddich]

It's really not.

Maybe not false advertising. But, amateurish. That's for sure.
On the other hand. It's Square Eneix who we are dealing with. We should have known how they handle things.

[Valkyrie_Lenneth]

It's literally the big banner on their store's front page.


Really they never should have promised instant delivery to begin with, because they knew this would happen. This always happens with every expansion because they're too cheap to put in a queue system on the store.

Also would be smart of them in the future to split up digital and physical per-orders to different days to split up the traffic load.

The CE Box includes the digital edition, so that may not be possible, but I agree.


And it's not on the product page is what I meant.

I never went to the front page of the store the whole time I was trying to order this morning lol

[DrForester]

Boy, are you ever going to be mad when Dawntrail finally releases and you can't even play due to server congestion, login errors, etc.

This aint my first rodeo.

But they've done server upgrades since Endwalker's launch, so I am 100% confident it will still be an awful experience.

[justausername]

Its not 'false advertising'... you don't know what that means... because if you order it next week, it WILL be instant. It's only NOT instant because they can't process them fast enough. That is NOT what false advertising means. IT IS STILL INSTANT. You get the items the INSTANT they process your order. A delay in processing orders doesn't make that false advertising.
Does standing in line at an event labeled early access mean it's false advertising if you still get in before it starts, just because you didn't get to instantly walk in? No. Same thing applies.

[Greyhawk]

Eight hours and counting... still no codes, lol.

I shouldn't be surprised, but... yeah well.

I should just cancel my first order, make a new order and get my codes, it would probably be faster.

EDIT: Here's the great part: They have a support article about it: https://support.square-enix-games.co...icle/000001722

In the notes for it, it states: This code will only work on European Square Enix accounts.

And no, I am not on EU.

If you do not receive your items immediately after entering the code, please wait up to 48 hours before contacting support.

[Tomoken]

VL: I wonder how many of your nearly 7,600 posts involves derailing the topic; whether or not you are correct, there is no need for this and helps no one.

Back on topic:

Over 8 hours and counting

[hynaku]

I been waiting for 4 hours and still no codes for digital collector's edition pc copy. Still says AWAITING FULFILLMENT and hasn't changed. Also shows my card already been charged for it. I'm wondering if they ran out of codes and waiting on more to be made up. Says when you do get the code it be emailed to you.