Greetings gimmeoliver,

We're sorry to hear that you're still experiencing a connection issue despite all the troubleshooting you've tried. The team would like to suggest these other steps to try:

- Within Microsoft Edge, click the "Settings" option on the top right of the browser (under the three dots shown) and go to "Privacy, Search and Services" and go to the "Tracking Prevention" section. Make sure it is turned on and select the "Balanced" option. Additionally, if any settings have been changed overall, it is best to keep things at default which you can perform manually by using the "Reset Settings" option under the "Settings" tab. Lastly, please ensure that Microsoft Edge is up to date by using the "Settings" > "About Microsoft Edge" option near the bottom left.

If the suggestions provided above does not resolve the issue, there may be a communication/routing error. At that point we may suggest other steps. Should it still not resolve the issue please do not hesitate to contact us back and we'll gladly look into it further.