Hello.

I've been playing through A Realm Reborn with my friends but I can't complete the "Casing the Castrum" story quest because every time I do the game gives me an error code and crashes. My friends got through it just fine, which makes me think there might be something I'm doing wrong. Can anyone help?

I don't know how to post images on here. The error code is:
ffxiv_dx11.exe+16B4E1D
ffxiv_dx11.exe+6270C
ffxiv_dx11.exe+60D93
ffxiv_dx11.exe+15FAF70
ffxiv_dx11.exe+15FC61F
ffxiv_dx11.exe+15FF0D5
ffxiv_dx11.exe+4BDBDC
ffxiv_dx11.exe+1C05E2

It's the same code even on different days and I can complete non-story quests with no trouble. Sorry if there isn't enough information, I wasn't sure what to put on here.

Thank you for your help.