FFXIV & FFXVI nominated for two categories at the 'Game of the Year Awards' each.

[Mcg55ss]

Their definition of community support is:
"Recognizing a game for outstanding community support, transparency and responsiveness, inclusive of social media activity and game updates/patches."

FFXIV is literally none of that lol.

You want to see bad community support go play another MMO.

[Stormpeaks]

You want to see bad community support go play another MMO.

The only thing you get banned for in FFXIV is for being a tiny tiny little bit rude, anything else is rampant, be it RMT or botting, might be a good idea to stop coping

also FFXIV is by far the absolute worst customer support I have seen from any game in any category, its atrocious, it actually is worse than WoW's somehow, which really is something because WoW's is really bad.

[Saraide]

How dare you all question our doritos pope Geoff Videogames! /s

[Zairava]

You want to see bad community support go play another MMO.

• Need to wait until maintenance to see any job changes, what they put in the liveletters is vague at best unless it's an "emergency" rework
• Need to wait until Media Tour to see how jobs will be changing mechanically at all before expansion launches. Which is ALSO something reserved for content creators and they are put on NDA until X date, then we need to wait until Early-Access launch maintenance to see the finalized versions on the job guides
• Asked for feedback on the Kaiten removal, got massive backlash for it with people still mentioning wanting it back to this day, and they still haven't said jack shit about it despite asking for it
• Consider the current relics as only being acquired through tomes a good thing despite surmounts of players giving feedback voicing the opposite because "more people are getting them", which does NOT clearly indicate player satisfaction.
• With feedback since the FIRST criterion dungeon STILL have not added any meaningful rewards in Criterion Normal, and locked the tome weapon augment behind Criterion Savage, which requires that you ALSO have the tome weapon augmented from Savage Raiding
• Responded with "Go play ultimate" to genuine Healer feedback that has been repeated since Shadowbringers
• The game itself is, to this day 10 years later, still a pain in the arse to even start playing for new players about to start the game for the first time on PC

But yes, please show me the door to the fantasy world you live in where they are being transparent

[Swordsman]

You want to see bad community support go play another MMO.

Other MMO communities are really not much worse than FFXIV's. The only difference here is there's no foul language allowed, which helps, but players have learned quite well how to be hostile without using curse words.

[Atelier-Bagur]

• Need to wait until maintenance to see any job changes, what they put in the liveletters is vague at best unless it's an "emergency" rework
• Need to wait until Media Tour to see how jobs will be changing mechanically at all before expansion launches. Which is ALSO something reserved for content creators and they are put on NDA until X date, then we need to wait until Early-Access launch maintenance to see the finalized versions on the job guides
• Asked for feedback on the Kaiten removal, got massive backlash for it with people still mentioning wanting it back to this day, and they still haven't said jack shit about it despite asking for it
• Consider the current relics as only being acquired through tomes a good thing despite surmounts of players giving feedback voicing the opposite because "more people are getting them", which does NOT clearly indicate player satisfaction.
• With feedback since the FIRST criterion dungeon STILL have not added any meaningful rewards in Criterion Normal, and locked the tome weapon augment behind Criterion Savage, which requires that you ALSO have the tome weapon augmented from Savage Raiding
• Responded with "Go play ultimate" to genuine Healer feedback that has been repeated since Shadowbringers
• The game itself is, to this day 10 years later, still a pain in the arse to even start playing for new players about to start the game for the first time on PC

But yes, please show me the door to the fantasy world you live in where they are being transparent

I rather take WoW BFA and SL Ion's stubborn responses to player feedback than this empty echo chamber void where nobody knows exactly what the devs are thinking that is the FFXIV community rep.

[Arzalis]

• Need to wait until maintenance to see any job changes, what they put in the liveletters is vague at best unless it's an "emergency" rework
• Need to wait until Media Tour to see how jobs will be changing mechanically at all before expansion launches. Which is ALSO something reserved for content creators and they are put on NDA until X date, then we need to wait until Early-Access launch maintenance to see the finalized versions on the job guides
• Asked for feedback on the Kaiten removal, got massive backlash for it with people still mentioning wanting it back to this day, and they still haven't said jack shit about it despite asking for it
• Consider the current relics as only being acquired through tomes a good thing despite surmounts of players giving feedback voicing the opposite because "more people are getting them", which does NOT clearly indicate player satisfaction.
• With feedback since the FIRST criterion dungeon STILL have not added any meaningful rewards in Criterion Normal, and locked the tome weapon augment behind Criterion Savage, which requires that you ALSO have the tome weapon augmented from Savage Raiding
• Responded with "Go play ultimate" to genuine Healer feedback that has been repeated since Shadowbringers
• The game itself is, to this day 10 years later, still a pain in the arse to even start playing for new players about to start the game for the first time on PC

But yes, please show me the door to the fantasy world you live in where they are being transparent

This is a good list.

I have a few:

Onsal Hakair Paladin exploit/bug that they let sit for like 6-7 months with zero communication on whether it was even intended or not. They only fixed it when JP started complaining about it too.
The portrait system still being barely functional despite supposedly wanting feedback from the beta. They just remade the system entirely, threw out all the feedback, and made it worse.
Endwalker queues kicking people out. They just kept blaming it on everyone else until they got shamed into fixing it by someone proving it was a bug in their code.
Their continual insistence the netcode of the game is fine and ignoring feedback related to it.

The list can probably go on and on. They straight up have stopped listening to the community and deflect blame at any opportunity or just complain that anything people want is too hard to do. Most of the QOL we got this patch cycle they've always claimed wasn't possible or was too hard until someone went and proved they were just flat out wrong. They basically had to be embarrassed into adding it.

Were they working on some of these things beforehand? It's possible. We wouldn't know because they never communicate it.

[Heavenchild]

Best ongoing it got my voice, but best support I voted for BG3.
I mean...we are waiting HOW LONG for hats for Viera???????? Since Shb???? About 4 years now and still nothing.
Also it's a big mystery for me how they COULDN'T fix massiv broken Elezen necks in 10 years. x3
And this are by far not the only things where they ignored us or stay silent.

No..., no support vote for FF14. :x

[lulunami]

"RPG" has lost a lot of meaning these days, but "action RPG" especially is now a nonsense catch-all term for basically anything you want. I'm sure there's somebody out there who will say their favourite "action RPGs" are God of War, Borderlands, Arkham City, Minecraft, and Mortal Kombat 11 story mode.

RPG genre is basically a video game adaptation of tabletop role-playing games like Dungeons & Dragons. Over the years of many derivative works, game developers focused on the different versions of the genre.

Action RPG puts more emphasis on real-time combat, whether that is as a dungeon-crawler, hack-and-slash, or first-person shooter. Games similar to Diablo or Secret of Mana are considered action RPGs. It is not unreasonable to think of Souls-likes as a sub-genre of action RPG.

You mention Borderlands, but that game is basically a very shallow, derivative version of Diablo with guns. There is also a Dark Souls with guns game called Remnant (which is better than Borderlands imho). Funnily enough, Borderlands and Dark Souls both have tabletop RPGs you can purchase now.

I like Final Fantasy and other jRPGs, but I also understand it is a different experience than the cRPGs I played like Baldur's Gate, Neverwinter Nights, KotOR, Wasteland, Fallout I & II, etc.

[Reap00]

The only thing you get banned for in FFXIV is for being a tiny tiny little bit rude, anything else is rampant, be it RMT or botting, might be a good idea to stop coping

also FFXIV is by far the absolute worst customer support I have seen from any game in any category, its atrocious, it actually is worse than WoW's somehow, which really is something because WoW's is really bad.

You mean the same WoW where the devs pushed an employee to suicide? The same WoW where the devs drank employee breast milk? The same WoW where women were sexually assaulted? You have a strange take on community support.