I think the biggest issue is that the entire connection between players and the FFXIV team has been lost for a while now.

All of the problems that Zepla addresses in her video have been voiced by parts of the community for months but so far none of them have been acknowledged at all by the devs.

Back when WoW-players migrated to FFXIV they were incredible impressed that Yoshida approached their biggest streamers for one-on-one interviews. Now we don't even get Q&A's during FanFest.

It's sad that even the big 10th anniversary for the most part consists of being able to buy in-game items or merchandise, with the special anniversary broadcast being moved to next year.

Just gives the feeling they're taking the community for granted while spending their energy and time somewhere else.