Quote Originally Posted by ZephyrMenodora View Post
It’s a basic marketing function to attract and retain clients. I’m not sure how this is news.
Perhaps you could have asked that very question when they decided to put that statement in the accounts if it's not an area of concern. Ultimately, I don't think much will convince you, as you seem rather adamant on just using certain very vague aggregated metrics to brush off any criticism and will find an excuse for any downturn in the financial trends. I think the fact that you're celebrating a sub-driven game leaning more on its cash shop (because you didn't really rebut that so much as cheer it on) is telling of the mindset of certain quarters of the fandom.

Each to their own, of course - though ultimately some of us want an actual game to play and so we're leaving feedback relating to the desire for more content with staying power and rewards that don't involve opening one's wallet to automatically acquire a new, flashy item from the cash shop.