Quote Originally Posted by Ath192 View Post
I just think you need a reality dose and stop believing the marketing brochures that say everything will be perfect.
It's fair to remind people that such an event is going to have a lot of downsides (concerning needing earplugs, queues, lots of people breathing all in one place, high security and other inconveniences), and that you are there to make the most of it and focus on the positives (meeting devs, watching a concert, being with other players in real, meeting content creators, the experience and feeling of being there).

But the amount of complaints is actually really high about this, as they would be if things had gone wrong beyond just what I said above. And it is important to try and avoid situations where crushing or stampedes could occur because these have happened at sports events sometimes and been fatal. There's nothing wrong with Square Enix looking at these complaints and thinking about what they can do to make it safer and learn from what happened.

If people direct a lot of tweets to the FFXIV twitter accounts maybe they will see some of this in their feeds. Similar effect most likely if people sent in a number of support desk inquiries about it, although that is mostly intended for game or account issues.

There is a support section for fan fest actually at https://support.na.square-enix.com/m...?la=1&id=19210
  1. Select the "Contact" option, then "Get Support."
  2. Select the "Products & Services" contact category and the "Promotion" subcategory.
  3. In the summary field, enter “FFXIV Fan Festival” and then click Next.
  4. Click Next again to bypass the list of predetermined FAQ articles.
  5. Select the email contact method and follow the additional prompts to submit your contact.