Quote Originally Posted by BettyHarlow View Post
Here is the reply I got.

Alexa 15:33：Thank you for your patience, Emily. We are aware that there are several customers experiencing this issue, however this seems to be an issue with the ISP and their pathway connection to the NA Data Centers in a certain area. You can contact your IPS and inform the of this issue and have them look into it. You can also submit a bug report to the Final Fantasy XIV Bug Forum so we may further investigate this issue: https://sqex.to/vzc



I let Alexa know Other reps are telling us that our ISP doesn't have ownership of the node.

We have no other internet-related problems, and I called Optimum.
It might be worth reminding them of what I said earlier. Optimum simply has a large market share in this area, but they aren't the only available offering. FawlGaiy mentioned earlier that they are using a Canadian ISP telMAX and has the same issues