Bad lag again with NTT's NA server network

[Illyrian94]

So realistically what's our recourse here? Just keep harassing both ATT and NTT with calls and support tickets and hope that either of them get tired of it and fix it?

That's really about it, yeah. Keep being a pain (respectfully) and push their support KPIs up high enough and maybe eventually the business-types will decide that it's worth doing something about. That's about the only thing that gets the attention of the higher-ups at the company I work at--once us devs get pulled onto support work enough they eventually decide to actually give us the time to work on fixing long-running issues. It sucks, but that's how the corporate world works in quite a few places.

Other than that... I guess try and get visibility in games media? Same sort of a deal there--increased visibility won't solve our problem, but the pressure of it being discussed a bit more widely outside the Square Enix forums might move the needle at least somewhat.

Edit: And just to be clear--the tier 1 support folks we're dealing with have no real power to change things, investigate things, or even really deviate from their scripts all that much if experience says anything. Be kind to them, but be persistent in getting things escalated and pushed higher up. Yeah, having to go through basic troubleshooting steps repeatedly sucks... but at least in some places tier 1 support folks can and will be penalized for deviating from their initial scripts too much.

[niftyqt]

That's really about it, yeah. Keep being a pain (respectfully) and push their support KPIs up high enough and maybe eventually the business-types will decide that it's worth doing something about. That's about the only thing that gets the attention of the higher-ups at the company I work at--once us devs get pulled onto support work enough they eventually decide to actually give us the time to work on fixing long-running issues. It sucks, but that's how the corporate world works in quite a few places.

Other than that... I guess try and get visibility in games media? Same sort of a deal there--increased visibility won't solve our problem, but the pressure of it being discussed a bit more widely outside the Square Enix forums might move the needle at least somewhat.

Correct. Chat and phone support costs a lot for the company, so the more people that call reporting the same issue, the likelier it'll be bumped up in priority to resolve.

[LinaGiggles]

Yeah I just feel like we're hitting walls over and over.... and either one wants to take fault or part but want us to voice to other said company about the issue. *sigh* Savages start next week.

[Merricat]

Yeah I just feel like we're hitting walls over and over.... and either one wants to take fault or part but want us to voice to other said company about the issue. *sigh* Savages start next week.

Yeah. It's depressing. I feel ya.