Bad lag again with NTT's NA server network

[Janyd]

I bit the bullet and got a VPN. I'm so sorry for everyone on console. This sucks

Aye, us PC players should be lucky that VPNs are easy to purchase and install on our rigs.

PS4/PS5 players, my heart goes out to you. But, if you can find a way to install a VPN on your router or gateway, by all means. Just be sure you know what you're doing.

After talking with a friend about this situation, we both agree that NTT's been more communicative via emails about it than both AT&T and SE. That's... not exactly great.

[CosmicDare]

Hi day 7 prime time update: it's 7 PM EST here so not even 8 PM EST yet and we're getting the bad tracerts again.
As with the past few days, ATT Fiber

8 12 ms 11 ms 12 ms ae-8.r25.atlnga05.us.bb.gin.ntt.net [129.250.4.66]
9 27 ms 30 ms 28 ms ae-6.r21.dllstx14.us.bb.gin.ntt.net [129.250.4.116]
10 30 ms 28 ms 31 ms ae-1.r20.dllstx14.us.bb.gin.ntt.net [129.250.3.54]
11 108 ms 108 ms * ae-2.r24.lsanca07.us.bb.gin.ntt.net [129.250.7.69]
12 117 ms 116 ms 116 ms ae-5.a01.scrmca03.us.bb.gin.ntt.net [129.250.2.7]
13 116 ms 116 ms 116 ms ae-1.a00.scrmca03.us.bb.gin.ntt.net [129.250.4.76]
14 * 117 ms * xe-0-0-5-0.a00.scrmca03.us.ce.gin.ntt.net [128.241.2.18]
15 * * * Request timed out.
16 116 ms 117 ms 116 ms 204.2.29.122

ATT refuses to help me any further until I give them 100$ (have a tech come out and shrug).
I'm beyond upset, at my wits end with this. I can't do *anything* in the game at all besides stand around and watch people hang in the air when they jump, or rush at me suddenly because of lag. It's horrible. This is awful and I cry every night honestly as childish as that sounds. SE needs to fix this NTT needs to fix this ATT needs to fix this. I'm tired of putting on a network engineer hat to fix this issue for them and then they just don't listen, communicate, or actively fix it in a timely manner. It's been over 7 days for some, 7 days solid for me where I can't play this game unless I just use it as "look at my character standing here".

[Uno_Amaretto]

This is awful and I cry every night honestly as childish as that sounds.

/hug

I feel you, and it's not childish at all. This game is very important to a lot of people. Playing this game with my friends is a very fulfilling part of my life and the reality of them not being able to play at 6.4 launch with me hurts.

Everything about this sucks, and it feels like a slap in the face that all we've gotten is a dismissive tweet. Not important enough for Lodestone, I guess.

[Integro]

Saturday May 20, 2023 - South FL - Dish (ATT Fiber) 5:50 am
Tracing route to 204.2.229.116 over a maximum of 30 hops

1 * 1 ms 1 ms 192.168.0.1
2 10 ms 11 ms 7 ms 10.40.159.1
3 9 ms 9 ms 8 ms 12.244.143.181
4 13 ms 15 ms 23 ms 12.123.6.38
5 11 ms 15 ms 15 ms fldfl401igs.ip.att.net [12.122.155.169]
6 31 ms 18 ms 19 ms 192.205.35.118
7 29 ms 23 ms 18 ms ae-0.r22.miamfl02.us.bb.gin.ntt.net [129.250.2.5]
8 45 ms 42 ms 41 ms ae-8.r20.dllstx14.us.bb.gin.ntt.net [129.250.2.219]
9 76 ms 68 ms 68 ms ae-2.r24.lsanca07.us.bb.gin.ntt.net [129.250.7.69]
10 79 ms 76 ms 80 ms ae-5.a01.scrmca03.us.bb.gin.ntt.net [129.250.2.7]
11 111 ms 82 ms 79 ms ae-1.a00.scrmca03.us.bb.gin.ntt.net [129.250.4.76]
12 78 ms 79 ms 85 ms xe-1-0-4-2.a00.scrmca03.us.ce.gin.ntt.net [192.80.16.2]
13 80 ms 79 ms 77 ms 204.2.229.230

Every node after 13 times out - playable

Saturday May 20, 2023 - South FL - Dish (ATT Fiber) 7:56 pm
Tracing route to 204.2.229.116 over a maximum of 30 hops

1 * 2 ms 1 ms 192.168.0.1
2 10 ms 10 ms 6 ms 10.40.159.1
3 10 ms 10 ms 9 ms 12.244.143.181
4 16 ms 15 ms 15 ms 12.123.6.38
5 18 ms 15 ms 15 ms fldfl401igs.ip.att.net [12.122.155.169]
6 33 ms 38 ms 40 ms 192.205.35.118
7 * * * Request timed out.
8 40 ms 44 ms 40 ms ae-8.r20.dllstx14.us.bb.gin.ntt.net [129.250.2.219]
9 133 ms 143 ms 161 ms ae-2.r24.lsanca07.us.bb.gin.ntt.net [129.250.7.69]
10 130 ms 127 ms 127 ms ae-5.a01.scrmca03.us.bb.gin.ntt.net [129.250.2.7]
11 131 ms 137 ms 134 ms ae-1.a00.scrmca03.us.bb.gin.ntt.net [129.250.4.76]
12 143 ms 131 ms * xe-1-0-4-2.a00.scrmca03.us.ce.gin.ntt.net [192.80.16.2]
13 139 ms * 134 ms 204.2.229.230

Every node after 13 times out - all "battle" activities unplayable

My opinion; SE has moved on...acceptable losses. Diablo IV comes out shortly, meantime looks like Last Epoch for me. Sub cancel likely pending.

[juniperspring]

I am so frustrated because of course this happens as I am trying to get my friend into the game. Even more frustrated that I can't enjoy the game. I feel for everyone upset by this ridiculous situation. I really don't want to pay for a VPN or bother with free trials that I will have to remember to cancel. We should just be able to play the game. Technical issues happen, but silence from SE is what is making this even worse. I don't think enough people will cancel their subscriptions to make them care, though. I hope I'm wrong.

[Integro]

I am cynical here and believe they have calculated the potential lost revenue and deemed it acceptable. RONA on time investment to see this through deemed marginal. I personally will NOT pay a sub to a VPN so I can pay a Sub to play the game.

[Janyd]

Nah, take that cynicism out of here.

Fight. Quitters go the way of 1.0.

[Integro]

Not quitting "yet" just saying what I feel. It is an opinion and I hope I'm wrong. I'll be paying attention right up to 6.4. Already spent the $$ anyway.

[Uno_Amaretto]

Nah, take that cynicism out of here.

Fight. Quitters go the way of 1.0.

Look, I appreciate the optimism, but there is a difference between cynicism and realism.
What do you mean by 'Fight'? Dozens of people have submitted reports. The companies involved have been contacted. They won't acknowledge the issue on the Lodestone, even.
What else do you expect us to do other than hope for the best but be prepared to cancel payment for a service we are not receiving?

These are billion dollar companies that don't care about us. The only power we have is to not give them money.

[ArcadiaP]

I've been paying attention to this thread in hopes of another response from Square but apparently that isn't happening. Does anyone know a way to contact ATT so I can send them something? I'm aware that the issue is stemming from most likely NTT, but I'd rather tell ATT to stop being bad and work.

Regarding VPN's. If you don't want to subscribe to really bad price models or something, please use Mudfish. I am personally using Mudfish and I paid $3 for 30 GB of data. As it stands, that 30 GB of data is like several months of playtime. Probably half a year if I'm being honest.

If you use a VPN, you can also see how, even if you connect to an east coast server like Chicago or New York, NTT plays kindly with your traffic. But if you turn off your VPN, NTT is, in my opinion, quite obviously routing it through specific nodes forcing bad network quality.

I also agree that Square needs to light a fire under NTT for being so terribad that this node related issue has apparently been a thing for an entire decade.