House demoed 10 days too early

[SassyAssassin]

Sorry about your house OP that really sucks, unfortunately the other user was correct, I doubt they can give you your house back

[Batbrat]

I logged on 2 weeks ago to see my house was gone and the plot empty, which should be wrong as i would have had 10s left before the process happened. Ive been trying to contact the terrible customer service for the entire 2 weeks only to get the exact same email sent back every time.
Every time i ask for an update or anything its just the same email. At least have someone tell me my situation is screwed and that ive wasted my time. I havent logged in since then so there is zero confusion of the exact dates im talking about in the emails, so 2 weeks are already gone from this months subscription.
TLDR: The demo timers can be wrong and SE takes their sweet time acting like they will help.

You say that you logged in 2 weeks ago, but did you go inside of the house? Because logging into Final Fantasy XIV online the video game will NOT keep your house for you. In order to keep your house in Final Fantasy XIV, you have to not only log into the video game, but you ALSO have to WALK INNNNNNNTO your digital Final Fantasy XIV house. Ok? Your character has to walk inside of your house. Did you walk inside of your house 2 weeks ago? Can you remember what you did when you walked in?

Again, and I stress. You have to have walked INNNNNNNTO your house.
I stress this, because the last thread we had about this the person said more or less the exact same thing.
"I logged in, I logged in, why'd they take my house!" and eventually overtime, they sheepishly admitted that they in fact did not actually go into their house-which was why they lost it.

If you can provide us with a little more information, then either that would clear up what happened pretty quick, or it'll serve as a legitimate PSA.

[Jojoya]

Was it 10 days that you think you still had or 10s? What was the demolition date listed in the emails that would have been sent to you regarding the pending demolition?

And how were you tracking the last date you had entered your house? A lot of people go "I remember being in it X days ago" yet memory isn't always reliable.

You say that you logged in 2 weeks ago, but did you go inside of the house? Because logging into Final Fantasy XIV online the video game will NOT keep your house for you. In order to keep your house in Final Fantasy XIV, you have to not only log into the video game, but you ALSO have to WALK INNNNNNNTO your digital Final Fantasy XIV house. Ok? Your character has to walk inside of your house. Did you walk inside of your house 2 weeks ago? Can you remember what you did when you walked in?

Again, and I stress. You have to have walked INNNNNNNTO your house.
I stress this, because the last thread we had about this the person said more or less the exact same thing.
"I logged in, I logged in, why'd they take my house!" and eventually overtime, they sheepishly admitted that they in fact did not actually go into their house-which was why they lost it.

If you can provide us with a little more information, then either that would clear up what happened pretty quick, or it'll serve as a legitimate PSA.

They're saying it was 2 weeks ago when they logged in to find their house already demolished, not that they had been to their house 2 weeks ago and it was still there.

[Final-Fantasy]

This shouldn't even be an issue really, as the OP stated they logged in but didn't mention entering the house at all, though they probably just left that part out, but even so, they said "logged in to find the house gone and the plot empty" so you could always make a bid on it if you really wanted to, but OP wants it for free if possible.

[LaylaTsarra]

You don't have to interact with anything. Just stepping in dismisses the timer.

I am not taking chances and yes I've reset the timer on a friends FC by simply entering the house. Menders, retainer bells are quick and easy to do and I enter all my houses daily for the most part.

[Valkyrie_Lenneth]

I am not taking chances and yes I've reset the timer on a friends FC by simply entering the house. Menders, retainer bells are quick and easy to do and I enter all my houses daily for the most part.

You can only reset the timer on an FC house if you are in the FC. And you can't reset houses you are a guest of, only owners.

[MycroftMycroft]

To anyone asking, yes i went into my house and interacted with the retainer bell and hung the new Easter furniture. Im not wanting my house back thats obviously not going to happen anyway, I want answers from the "Support" or "Game master" whatever name they cosplay as.

[Reinha]

To anyone asking, yes i went into my house and interacted with the retainer bell and hung the new Easter furniture.

When did you do this? March 27th 2023 was 47 days ago and that's when the Easter event started. There was also another event in Ul'dah 2 weeks before that which gave a wall-mounted item. Was it this one?

[hynaku]

Means you still haven't been inside your house for 30 or more days. Sounds like don't use it much anyways.

[NekoMataMata]

I feel like they might not have entered it within 30 days, but that's just a feeling. It still makes me anxious though.