Square's new payment processor being finicky?

[Jojoya]

Title says it all. I've recently had my normal renewals trip over something in Square's payment processor, which I understand underwent change recently. Anyone else seeing normal renewals, that have worked for years, refused? By refused I mean, "unknown error, please check registration.." etc. The credit card in question still works nicely for game cards and crysta... but not renewal..

Speaking of crysta, anyone using that to buy retainers?

Tia, mired in the details, Shooter

Mine renewed without issues at the start of the month but I think that was before the processor change went into effect.


https://na.finalfantasyxiv.com/lodes...b33ab5011e7752

The change should not impact customers who are currently enrolled in a recurring subscription plan. However, future updates to an existing recurring subscription, such as starting a new recurring subscription or making updates to the payment method on existing recurring subscriptions, will be processed through the new payment processor. Switching an existing recurring subscription plan to the new payment processor will require the re-registration of their payment method. Although the current payment processor will continue to be available for a period following the change, we recommend updating an active recurring subscription after the change occurs as this will help prevent any account access disruptions in the event that the current payment processor is no longer available.

My guess is that you had bad luck with the timing. With luck, you just need to log into mogstation, bring up payment info for the subscription and reconfirm it.

I think I recall someone saying they couldn't use Crysta for extra retainers but not having tried it myself I can't confirm that.

Edit: Looking at my Service Account Dashboard on Mogstation, it does imply that Crysta can be used for Retainer services.

[Delis]

Edit: Looking at my Service Account Dashboard on Mogstation, it does imply that Crysta can be used for Retainer services.

You can. I use Crysta for my sub, retainers, companion app and for pretty much everything.