My character is gone, makes me start new game

[Beccafofecca]

Are you sure you are looking at the right server?

Unfortunately yes, I've even tried switching data centers but nothing, its forcing me to create a new game. I can even login to my character on the companion app, edit the marketboard, etc. It's legit just the client that isn't loading up my character at all. On the companion app it says my character is on Primal but the client isn't even showing I have a character at all