I have a question for the "community".

[Jojoya]

I feel like ... SE definitely listen to the community ... but the way we're doing it is purely from a "negative reinforcement" side, so it ends up in a corrupt-a-wish kind of game. People usually say "the people with issue gonna complain a lot, and those who enjoy the content just too busy enjoying the game to say anything". But ... isn't that part of the problem?

- If we truly enjoy a piece of content, should we be more vocal about sending a positive reinforcement? Like saying "hey we like this new content you put out and we like it a lot, we hope to see more of it and a better version of it". But ... this is almost completely absent.

- Instead, every time a new content come out, the feedback channel is always overwhelmed with negative sentiment picking it apart. It's usually only years later when you see people say "oh I actually enjoyed it back then", which I think ... a bit too little too late.


So instead of trying to encourage the dev through positive, let them know the part they did well and should continue to grow, we leave them with this negative-loop that like I said eventually turn into a corrupt-a-wish game.

It's human nature to silently accept what meets expectations, talk briefly about what exceeds expectations, and complain long and loud about the things that don't meet expectations. The developers aren't unaware of that. It's why developers use a lot of different methods for gathering player feedback, including participation metrics.

The problem we run into is that different players are going to have different reactions. There are a lot of players in game perfectly happy that it was just another tomestone grind instead of some other grind. They have no real reason to visit the forums unless they have a super strong preference for this being the grind mechanism going forward.

For those who don't like the tomestone grind, what has part of the response been? Players should have been asked to run X dungeons/trial/raid instead. Nevermind that to get the tomestones they could be running those things to earn the tomestones. Because they were not told exactly how it must be done and were given the freedom to choose how they got the tomestones, it's suddenly unacceptable.

So SE can't win in that case. Someone is going to be left upset. But since players are still farming their tomestones and turning them in because they want those relics, SE might as well keep doing it this way because the players are still getting at least part of what they want even if it's not being expressed in the way they want it to be expressed.

But you are right, it would help if players would give more feedback on what they do like instead of only giving feedback on what they dislike. It would help even more if they would simply stop doing what they dislike. That sends a much clearer message of how they feel about the task set to them.