They will literally make diet animal crossing instead of 100 housing wards.

[DPZ2]

I think I've heard every excuse in the book for why this 2 billion dollar organization running one of the most successful and profitable MMORPGs of all time can't just acquire more resources to give the players the thing they advertised.

There are valid excuses.

Final Fantasy XIV net sales are at 28.6 billion yen for 3rd quarter 2023 (posted in November of last year), in a company whose entire Digital Entertainment Sector posted 117.1 billion yen in net sales.

The operating income for the entire Digitial Entertainment Sector (profit after expenses) was 24.5 billion yen. (Roughly 190 million US dollars).

Out of the 163.3 billion in net sales, Final Fantasy XIV net sales are just over 17.5% of total sales. The game is not the 'savior of Square Enix' anymore.

It is certainly the most recognizable property, but browser/mobile games made more than double the net sales of the entire MMO division (which includes other properties), at what I understand was a much higher profit-to-expense ratio.

Large 365 billion yen companies reinvest profits to ensure they remain 365 billion yen companies.

They've done so consistently for this game (new Logical Data Center in North America, new Physical Data Center in Oceania, more systems to produce more housing across the board in all data centers).

You are frustrated that they aren't immediately spending more on the things you want. Since anything that comes from the development team and Producer is considered to be A Promise(tm), I do not find it frustrating that they refuse to provide their plans for the next five years of the game.

[Avoidy]

You are frustrated that they aren't immediately spending more on the things you want. Since anything that comes from the development team and Producer is considered to be A Promise(tm), I do not find it frustrating that they refuse to provide their plans for the next five years of the game.

Immediately? People have been asking for instanced housing for years.
Your own data describe how XIV, a single game, makes up nearly a quarter of Square's net sales where their "Entertainment Sector" is concerned. I never called XIV the "savior of Square Enix" in my original post, so I'm not sure why you put that in quotes, but the amount of revenue they rake in from just this game is massive by your own admission. It's weird to me that you'd post the data and then try and downplay it in the very same post.

Imagine being a company and looking at your revenue pie chart, and seeing that nearly a fifth of your total revenue comes from a single source, and then just actively ignoring that source for years when it asks for something fairly standard because it might require a small investment in additional infrastructure. I simply can't accept it, sorry.

And yeah, I'm well aware that the revenue this game generates goes to funding other projects. Spreading risk through diversification is normal. But reinvesting in successful ventures is normal as well, and it just doesn't happen enough for what this game brings in. Genuinely not shocked either way though; square is basically Japanese EA, and like someone else mentioned earlier, they know their players have nowhere to go so they're fine to do the minimum. I just think it's gross is all.