Because you shouldn't assume any hat is going to work on a Viera or Hrothgar once the devs stated that was going to be a thing due to their unique head shape. Do I get disappointed a little when a new hat or helmet doesn't show when I try it on? Sure, but then I also tend to not like most of the hats or helmets in the game. Even some of the ones I like I like them more on other people's characters. The only thing that bugs me is that even though I most likely won't wear it or like it I just like to know what it looks like as even though they try hard with the icons that's just a flat surface. Of course I'm probably an outlier as I don't mind much of the problems the race I chose to play has. I finally got a hairstyle that's one of my favorites this patch. The only strange thing is they didn't give us the no bangs variant. The only other thing I don't like is how stiff some of the female Viera's emotes are. Joy and happy are probably the biggest offenders. I only nitpicked about the Au Ra thing in hopes you'd stop lumping them in with the original races.