And that will be the case no matter what. It would help if we had a community person that watch the forums that moderate it but however they stepped down back in heaven ward. I can agree with you where there are some malice is some of the forum post however i can also say that there our general concern and feedback. Should we take for instance the housing as a example. Speaking for myself i have a house but i wouldn't mind having instance housing for myself and others.
People even on here will defend that the lottery system is the best thing. Such as this gem here
https://forum.square-enix.com/ffxiv/...ou-wanted-this. I can say i didn't want this and i prefer people to get a house. but people like rng that bad.
Or take in consideration with this teir of raiding. Since you do raid with multiple alts before the patch you should know what i am referring to. During that time somebody made a post about
https://forum.square-enix.com/ffxiv/...eded-thanks%21. I can agree with half this post but don't go about belittling people on how they should feel.
Another note keep in mind that some people thing players of ffxiv is a cult. A soon as you talk bad about it you are going to get heat because of it
Truth be told, to me anyways that alot of people that just joined the game find it more "fun" as for the veteran players has no say in it. I will equate to my job sadly. Its all about the new player experience. I know it shouldn't has to be but that how it feels