Quote Originally Posted by Deveryn View Post
There is no separate cash shop team, but the lack of input is the same nonetheless. The writers create a story around something to be offered for free. The art team makes the items.
The Business Unit in charge of the Mogstation Store is not the Business Unit that creates the game. Their goals are different from those of the producer and developers of FFXIV.

Think of it this way: You produce widgets in your factory. As a sideline, you accept orders from other companies to produce wadgets in your factory. It is your factory, your machines and your materials that produce those wadgets, but you have no say about the wadget's initial design, and you cannot put the wadget up for sale as your own product, nor does the company that sells the wadgets have any say in your current product line.