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  1. #1
    Player
    Valkyrie_Lenneth's Avatar
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    Mar 2011
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    Limsa Lominsa
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    Lynne Asteria
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    Jenova
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    Viper Lv 100
    Quote Originally Posted by Stormpeaks View Post
    Not the first time a random poster on the forums can answer it better than actual SE support, really makes you question if its even worth having a support option at all if it's either wrong or non inexistant
    All support is like this. I have enterprise support for server hardware ask me things like "did you try unplugging it for a bit first?" Its just how things are.
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  2. #2
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    Seera1024's Avatar
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    Apr 2020
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    Chymea Sum
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    Siren
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    Black Mage Lv 100
    Quote Originally Posted by Valkyrie_Lenneth View Post
    All support is like this. I have enterprise support for server hardware ask me things like "did you try unplugging it for a bit first?" Its just how things are.
    You'd be surprised at how many people actually don't try things like that. Or think that doing something is the same as that, when it's not. My brother used to be IT for a doctor's office and he'd ask the "have you tried turning it off and on again" question and they'd say yes, but the computer says it's been on for days without a restart. He restarts the computer and the issue is resolved. With computers, it's amazing how many things can be fixed by simply restarting the computer.
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  3. #3
    Player
    Valkyrie_Lenneth's Avatar
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    Lynne Asteria
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    Quote Originally Posted by Seera1024 View Post
    You'd be surprised at how many people actually don't try things like that. Or think that doing something is the same as that, when it's not. My brother used to be IT for a doctor's office and he'd ask the "have you tried turning it off and on again" question and they'd say yes, but the computer says it's been on for days without a restart. He restarts the computer and the issue is resolved. With computers, it's amazing how many things can be fixed by simply restarting the computer.
    Oh I'm aware. It was more pointing out that they ask this of people who's job it is to manage servers.... They aren't helping It illiterates, at least in this case. It's dedicated data center personnel lol.
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