It feels an awful lot like the Star Wars prequel trilogy - great ideas and characters, but mid execution. The reasons are different (Lucas was surrounded by yes men; sounds like there were too many cooks in Endwalker's kitchen) but the end result is flawed if still enjoyable. To me, at any rate.
... but just like with Lucas, Yoshi-P having good ideas doesn't mean he knows how to write, and it sounds a lot like he's behind Venat's awkward portrayal shifting between a well-intentioned extremist and an omnibenevolent tragic heroine. Then again, if the director / producer wants to tell a different story than the writer, whose vision is right? Maybe neither. Regardless, even in something like A Friendship of Record she isn't portrayed as flawless (she's keeping secrets from the Archivist and he knows it, but he trusts her judgment enough not to question. Should he? Another matter). And like any other person, harsh criticism is liable to just make them dig their heels in.
Don't expect an apology, but knowing what's behind the awkwardness would be nice. Well, 6.x is looking dece, so hopefully they learn(ed) a lesson.