It's a data point in FF14's upward climb. It's another thing to do in the game that can help it feel like a second life and it's going up because the active player growth in this expansion is a few times higher than other expansions.

Quote Originally Posted by Reaver1236 View Post
people are still disappointed.
Evidence of this disappointment?

And congestion issues for the fifth major patch in a row this expansion. They still haven't got servers figured out.
They never will. They decided against cloud servers because it would make the quality of the servers worse, but it means they can't scale them as demand increases and decreases. With their own physical computer racks they will always be limited by how many they have.

And it seems things that FF14 has once been lauded for are gone: the UI in Island Sanctuary is a mess. UX is a complete afterthought.
I found it easy to use and I didn't even read their tutorials.