How to get your money from the lottery back without knowing the plot adress?

[Jola]

It should be there regardless if you are in entry period or not

Also, just a reminder, if you did it more than 9 days ago and did not check since, you will lose some of your Gil. Don't ask me why, but this happened to me before when I had no internet for a week...

No, not there.
The result period must be active since yesterday or today, I looked on the 5th and the entry period was still ongoing. Oh well, maybe my gil is lost forever.

[Jojoya]

No, not there.
The result period must be active since yesterday or today, I looked on the 5th and the entry period was still ongoing. Oh well, maybe my gil is lost forever.

A few others have had a similar problem and it was suggested to open a ticket with the GMs. I don't know if the GMs are actually able to help but it's worth a try.

Another thing to do is check the wards for currently available plots and check their placards. It could be the plot you bid on has not yet been claimed.

You may want to take a screenshot or write down the plot/ward number when you enter in the future.

[Jola]

A few others have had a similar problem and it was suggested to open a ticket with the GMs. I don't know if the GMs are actually able to help but it's worth a try.

Another thing to do is check the wards for currently available plots and check their placards. It could be the plot you bid on has not yet been claimed.

You may want to take a screenshot or write down the plot/ward number when you enter in the future.

Thank you for your suggestions, I already opened a ticket and received a nice answer but no solution for the problem. But it is good to know that I am not alone with this.
Checking the free plots was my first idea, I had still hope that I have won the lottery.
In the near future I will stay away from the lottery, it is not good for my mental health, the constant hope-disappointment cycle and now losing a big part of my gil. My apartment must be enough for me. But you can be sure, when I enter again, I will have the plot number written all over my desktop.

[Jojoya]

Thank you for your suggestions, I already opened a ticket and received a nice answer but no solution for the problem. But it is good to know that I am not alone with this.
Checking the free plots was my first idea, I had still hope that I have won the lottery.
In the near future I will stay away from the lottery, it is not good for my mental health, the constant hope-disappointment cycle and now losing a big part of my gil. My apartment must be enough for me. But you can be sure, when I enter again, I will have the plot number written all over my desktop.

As Dustytome points out, you do have 90 days to collect. Maybe try checking a couple of wards a day until you find the one you had bid on.

Also, you may want to keep an eye out for information about houses opening on the new worlds and consider transferring at that point to improve your chances of getting a house (I wouldn't bother transferring too far in advance of the housing districts opening unless aiming to help a FC get a house). Just keep in mind that if you transfer before being able to find the plot to claim the refund, you'll forfeit the refund.