How to get your money from the lottery back without knowing the plot adress?

[Jojoya]

Thank you for your suggestions, I already opened a ticket and received a nice answer but no solution for the problem. But it is good to know that I am not alone with this.
Checking the free plots was my first idea, I had still hope that I have won the lottery.
In the near future I will stay away from the lottery, it is not good for my mental health, the constant hope-disappointment cycle and now losing a big part of my gil. My apartment must be enough for me. But you can be sure, when I enter again, I will have the plot number written all over my desktop.

As Dustytome points out, you do have 90 days to collect. Maybe try checking a couple of wards a day until you find the one you had bid on.

Also, you may want to keep an eye out for information about houses opening on the new worlds and consider transferring at that point to improve your chances of getting a house (I wouldn't bother transferring too far in advance of the housing districts opening unless aiming to help a FC get a house). Just keep in mind that if you transfer before being able to find the plot to claim the refund, you'll forfeit the refund.

[Eraden]

Just a suggestion for future attempts at buying a plot...when you place a bid, write down the ward number and plot number. That way, you shouldn't have any major difficulties in recovering your bid if something bugs out on your timer interface. This is what I have done for every bid I have placed. I get a wee bit paranoid when I hand over so much Gil and I relax a lot better if I have a hard copy of the relevant information.

[Jola]

Hello everyone,

just to put an end to this thread:
I opened another ticket and the gm told me, that there was no open lottery-token for my character (the only one I have), so he could not help me.

I am 100% sure, that i entered this lottery-period and didn't pick up the gil already. I consider my gil lost to a bug and made a bug report ingame.
There is one free plot where no winner has come foreward, maybe someone in my situation?

Going forward I will take a screenshot if I ever enter the lottery again.

Good luck to you all and thank you for the answers.