There has not been a single major patch without a critical issue since Endwalker.

[Theodric]

They eroded that trust for me over the course of a single patch.

Likewise. There's room for them to renew that trust, though the 'usual suspects' who make a career out of defending absolutely everything that a billion dollar company does only serves to push yet more people into sceptical territory.

We're not 'hAtErS' for having genuine concerns about the very same pattern emerging that caused World of Warcraft to go from the most popular MMO in existence to a complete laughing stock and constant string of scandals.