Quote Originally Posted by Floortank View Post
You might wanna take a break from the game for awhile for your own health. If you're down to trying to correct how a grown adult talks you've strongly misunderstood your position as a customer.
I worked for many corporations before and need to be in close relationships with mangement because I did ERM. At most corporations it is mandatory to have a "dedicated spokes person" who is chosen to speak for and on behalf of the company. There is a literal agreement that these people must sign that they will approach public audiences in a way that will not tarnish or diminish the reputation and thereof the sales possibilities in any manner. Now, because of his position Yoshi P might have something different to this, but to say that customers cannot influence how a grown up adult (that represents a corporation) is just wrong. IF you work at a bank and you are a manager and you see that one of your colleague approaches customers in a way that will send mixed feelings, you can literally fire them based on that. I worked for a bank as well and this was very common. If you cannot "speak well" -so to speak, - in stressful situation, then you are going to lose customers, therefore profit.

PR is very important for companies and reputation is one of the main risks many companies focus on. Especially in today's world where there is an instant flow of information and bad news usually make bigger headlines than good news.