Please help, account hacked

[Aelin_Ashryver]

Let us know how it goes o/ hoping you get the acc back and FC intact. Good luck.

[Themarvin]

when it looks like .com-xye or something as well never get into it.

All you can do now, is to wait, and hopefully SE can help out.

[Jin-]

So THAT'S why people are upset at secret questions. Why would you post that sort of info online if you know you are using it for security reasons? It would be like plastering your address and phone number online. lol

No, they are deemed bad since many people forget what they type on those ones or how they type it since it needs the correct format. I don't remember, could have been Microsoft or Google who had the same opinion that its bad system and needs more secure one which is also easier for everyone to use without hazzle. Can't find the article since its been years.

[LittleArrow]

Ok let's assume your better half has reported their account as compromised. Here is what happens next. When support gets your report it will directly suspend your account login. They will contact the account holder via email to inform them they have done so. They will request more information to verify proof of owning the account. Once this is cleared up, you can fix your passwords anew and log in.

You'll notice all your gil is gone. You'll also notice that the FC's gil will be gone as well since they were "leader" of the FC and the compromised account. You may even see that the scammers deposited the personal gil taken from your personal stash, into the company chest and removed it all in one lump sum. (FC gil and personal gil) probably leaving a zero balance.

Support will get your account back, but it usually takes up to 10 days to rollback your account to reimburse your personal gil lost. Not much you can do but wait until that happens. Remember any added loot, gil or items you obtain while waiting for the rollback will be gone once the rollback happens. The FC will not get any lost gil back usually. Since it was the leader getting scammed, I'm not sure what arguments Support has for not returning the FC's gil. If it was an officer with access to FC funds then you definitely would not see 1 gil of that return to the FC.

Lastly I want to point out that the person that sends you these tells are on a poor scammed victims account sending out mass tells. They are victims just like your husband is now and probably sent out mass tells with his character when they had control of it. Just so others know, never follow a link from strangers. If it looks phishy it probably is.

Good luck and hope it all works out for you.

Thank you so much for this information and for everyone who has been supportive and helpful. We're both obviously upset, mostly at ourselves. Still waiting on a GM and literally holding our breath hoping our FC house comes out intact.

Thank you again, if this thread doesn't get moved / locked, I'll be sure to update it for other people to hopefully help them. We're still not over it though.

[Soma_Farkreath]

i hope everything works out OP! its never fun when this happens so hopefully the damage is minimal!

[LittleArrow]

UPDATE WE GOT HIS ACCOUNT BACK AND FC HOUSE IS INTACT!! Thank God in Lord Jesus Christ's name AMEN!

We're SO thankful to everyone here who was helpful and supportive. It was my same dumb husband that had the brilliant idea to do an emergency OTP removal through the support website. I didn't even think to suggest that b/c I figured we wouldn't be able to get into the account to apply the serial code given. They stole all the gil, but jokes on them - we're poor anyways LOL

I'll update my OP, thank you thank you thank you! <3 <3 <3 /cry

[Neoyoshi]

UPDATE WE GOT HIS ACCOUNT BACK AND FC HOUSE IS INTACT!! Thank God in Lord Jesus Christ's name AMEN!

We're SO thankful to everyone here who was helpful and supportive. It was my same dumb husband that had the brilliant idea to do an emergency OTP removal through the support website. I didn't even think to suggest that b/c I figured we wouldn't be able to get into the account to apply the serial code given. They stole all the gil, but jokes on them - we're poor anyways LOL

I'll update my OP, thank you thank you thank you! <3 <3 <3 /cry

Really sorry that happened, i'm glad you guys got the account back with the Free Company intact.

[Rayne6665]

when it looks like .com-xye or something

Sounds about right. Obviously its a fake “link” that people are too blind to see it. When i first got the tell about the raffle , i told that hacker to smd, f*ck off and get a life like i will fall for that fake shit lol

[Jojoya]

Glad to hear that you got your account back but

WARNING about character restoration.
SE's track record with character restoration is pretty bad. It usually takes 10-14 days for them to do the rollback to restore characters to their state at the time an account was compromised if you are trying to get gil or other items restored.

Keep in mind if you request the rollback, anything you obtain and store in your character's inventory, retainer inventory, etc. during the rollback wait period will be lost.

In other words, if you request a rollback don't go out of your way to farm any special gear or items until the rollback is completed. If you do get items you want to keep, try to get a trusted friend to hold them for you and trade them back after the rollback is finished.

[Soma_Farkreath]

im so happy to hear that its back and safe! remember never click a link in text chat!