Please help, account hacked

[Valkyrie_Lenneth]

I really have a hatred for the use of secret words, they are a security anti-pattern.

What road did you grow up on? Mom’s maiden name? Impossible to figure that info out! Right??

Well I’m hoping having your email secured is enough to get everything restored.

It should always be secured by the email account and/or phone number. If you can change the password on an account without those… smh.. the SE should stop whatever they are doing and fix that. And ditch “secret words” while they are at it..

It's a lot harder if you haven't plastered yourself all over social media

[Mika_Zahard]

It wasn't free gil.

That IS free gil, your husband fell for the 300M gil raffle giveaway scam.

The trick is, the gil being raffled is YOURS.

[Raoabolic]

It's a lot harder if you haven't plastered yourself all over social media

So THAT'S why people are upset at secret questions. Why would you post that sort of info online if you know you are using it for security reasons? It would be like plastering your address and phone number online. lol

[Xrystofer]

How do people fall for this? Have they not been on the internet for long to know better?

[DragonFlyy]

I really have a hatred for the use of secret words, they are a security anti-pattern.

That's why I pick a question then put in an answer that makes no sense to the question, but does to me.

[LittleArrow]

How do people fall for this? Have they not been on the internet for long to know better?

Please do not victim shame. It was a mistake. My husband feels absolutely horrific. We're all so distraught over this. No one thought this was ok or a good idea. He obviously knows this was incredibly stupid.

I've been looking up dozens of posts about hacked accounts to try to get as much information in how to deal this as possible, but the one thing I saw that was so incredibly disturbing was how abusive people are to the victims of these situations. Yes, we all know it's stupid. Yes, we all know it's obvious. That doesn't give people a right to kick people when they're down as if no one has ever made a dumb mistake in their life.

We're all human. We're all growing.

[weebtext]

Yeah but did he win the 300M gil raffle giveaway?

[Avatre]

So THAT'S why people are upset at secret questions. Why would you post that sort of info online if you know you are using it for security reasons? It would be like plastering your address and phone number online. lol

Have you seen how many people respond to those images of "post your _______", and it's usually something that would be a security question option. Any time I see those on FB there are thousands of answers. That is how scammers end up with a lot of potential answers.

[Arazehl]

Ok let's assume your better half has reported their account as compromised. Here is what happens next. When support gets your report it will directly suspend your account login. They will contact the account holder via email to inform them they have done so. They will request more information to verify proof of owning the account. Once this is cleared up, you can fix your passwords anew and log in.

You'll notice all your gil is gone. You'll also notice that the FC's gil will be gone as well since they were "leader" of the FC and the compromised account. You may even see that the scammers deposited the personal gil taken from your personal stash, into the company chest and removed it all in one lump sum. (FC gil and personal gil) probably leaving a zero balance.

Support will get your account back, but it usually takes up to 10 days to rollback your account to reimburse your personal gil lost. Not much you can do but wait until that happens. Remember any added loot, gil or items you obtain while waiting for the rollback will be gone once the rollback happens. The FC will not get any lost gil back usually. Since it was the leader getting scammed, I'm not sure what arguments Support has for not returning the FC's gil. If it was an officer with access to FC funds then you definitely would not see 1 gil of that return to the FC.

Lastly I want to point out that the person that sends you these tells are on a poor scammed victims account sending out mass tells. They are victims just like your husband is now and probably sent out mass tells with his character when they had control of it. Just so others know, never follow a link from strangers. If it looks phishy it probably is.

Good luck and hope it all works out for you.

[Arazehl]

How do people fall for this? Have they not been on the internet for long to know better?

Your comment only pointed out your own flaws as a person. Good job! I guess that was your plan all along to divert attention from your blemishes by pointing out theirs.