Please help, account hacked

[Themarvin]

when it looks like .com-xye or something as well never get into it.

All you can do now, is to wait, and hopefully SE can help out.

[Soma_Farkreath]

i hope everything works out OP! its never fun when this happens so hopefully the damage is minimal!

[LittleArrow]

UPDATE WE GOT HIS ACCOUNT BACK AND FC HOUSE IS INTACT!! Thank God in Lord Jesus Christ's name AMEN!

We're SO thankful to everyone here who was helpful and supportive. It was my same dumb husband that had the brilliant idea to do an emergency OTP removal through the support website. I didn't even think to suggest that b/c I figured we wouldn't be able to get into the account to apply the serial code given. They stole all the gil, but jokes on them - we're poor anyways LOL

I'll update my OP, thank you thank you thank you! <3 <3 <3 /cry

[Neoyoshi]

UPDATE WE GOT HIS ACCOUNT BACK AND FC HOUSE IS INTACT!! Thank God in Lord Jesus Christ's name AMEN!

We're SO thankful to everyone here who was helpful and supportive. It was my same dumb husband that had the brilliant idea to do an emergency OTP removal through the support website. I didn't even think to suggest that b/c I figured we wouldn't be able to get into the account to apply the serial code given. They stole all the gil, but jokes on them - we're poor anyways LOL

I'll update my OP, thank you thank you thank you! <3 <3 <3 /cry

Really sorry that happened, i'm glad you guys got the account back with the Free Company intact.

[Themarvin]

UPDATE WE GOT HIS ACCOUNT BACK AND FC HOUSE IS INTACT!! Thank God in Lord Jesus Christ's name AMEN!

We're SO thankful to everyone here who was helpful and supportive. It was my same dumb husband that had the brilliant idea to do an emergency OTP removal through the support website. I didn't even think to suggest that b/c I figured we wouldn't be able to get into the account to apply the serial code given. They stole all the gil, but jokes on them - we're poor anyways LOL

I'll update my OP, thank you thank you thank you! <3 <3 <3 /cry

That is awesome, always nice to see when the system works.

[Cpt_Jack_Irons]

UPDATE WE GOT HIS ACCOUNT BACK AND FC HOUSE IS INTACT!! Thank God in Lord Jesus Christ's name AMEN!

We're SO thankful to everyone here who was helpful and supportive. It was my same dumb husband that had the brilliant idea to do an emergency OTP removal through the support website. I didn't even think to suggest that b/c I figured we wouldn't be able to get into the account to apply the serial code given. They stole all the gil, but jokes on them - we're poor anyways LOL

I'll update my OP, thank you thank you thank you! <3 <3 <3 /cry

anything missing from his character so far?

[Rayne6665]

when it looks like .com-xye or something

Sounds about right. Obviously its a fake “link” that people are too blind to see it. When i first got the tell about the raffle , i told that hacker to smd, f*ck off and get a life like i will fall for that fake shit lol

[Jojoya]

Glad to hear that you got your account back but

WARNING about character restoration.
SE's track record with character restoration is pretty bad. It usually takes 10-14 days for them to do the rollback to restore characters to their state at the time an account was compromised if you are trying to get gil or other items restored.

Keep in mind if you request the rollback, anything you obtain and store in your character's inventory, retainer inventory, etc. during the rollback wait period will be lost.

In other words, if you request a rollback don't go out of your way to farm any special gear or items until the rollback is completed. If you do get items you want to keep, try to get a trusted friend to hold them for you and trade them back after the rollback is finished.

[Soma_Farkreath]

im so happy to hear that its back and safe! remember never click a link in text chat!

[LittleArrow]

Thank you all so much again, and I appreciate the word of caution. My husband weighed it out and decided he was ok with the wait. He doesn't get to play the game that much due to RL. Sadly, the hack happened on one of the first nights he was able to play in a couple weeks. :'(