Please help, account hacked

[LittleArrow]

did he use the same password for both email and his SE account?

Not at all. He just got the emails back to back saying it's been taken off and to put in a confirmation code. I had no idea you could take those off without putting in the confirmation code from the email. The hacker already took all FC bank gil. Still no response from GM.

it's not always free gil, sometimes it's a fake forum link with "THIS MUST BE STOPPED FOR THE GOOD OF FFXIV" or something along those lines.

This is what I was referring to. I was given a message just like this and ALMOST logged into it as well. It was asking me to sign a petition over something and I was curious to see the thread on the subject.

This is so heart breaking to see it happen in real time. The hacker has the power to destroy our FC house. I put in a ticket 2 hours ago. I know they're busy, but I had desperately hoped they would see this as an emergency.