To be straight up, if you say the devs don't listen to player feedback, you're being more than a little disingenuous. Most of the stuff that ended up in Endwalker, including some of it's biggest back of the box features, and a large portion of what's coming in the rest of the expansion, are pretty directly related to fan feedback. Just because it's not exactly what YOU wanted or done in the way YOU wanted doesn't mean they aren't listening. Personally, I'd actually rather they listened to fan feedback a little less than they do as fan feedback is what's led to things like Graha Tia and Zenos sticking around as long as they have.

I've said it many times before, but the biggest issue is really communication. The devs are great at talking at the players but they're pretty terrible at actually talking to/with the players.. and this results in things like the Hrothgar hair situation or the response to the Healer complaints where it's clear the developers are listening to the feedback but because they aren't actually having a two way conversation they end up botching the actual execution/response (or they just aren't understanding what the issue really is). Heck, even for things like the Sam changes, I don't doubt that they could at least try to explain what they were trying to accomplish but because they don't actually talk with the players about it, it just ends up in this weird thing that nobody is really happy with. This is where the non-existent community team needs to step up (or just show up).

I want the developers to keep making their game. I don't want everything they do to be some mish mash designed by committee/ try to make everyone happy mess. I want them to make their FF14 and then I can make the choice, as we all can, to either play it or not play it. But I do want them to at least communicate with the players to explain what they're doing and why they're doing it (and to have that not require parsing multiple fan translated Japanese interviews to guess at their intentions).